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Make sure tenant records are complete
Keep identity details, an active contact number and an emergency contact. Complete records make communication easier when a payment is late.
Explain the terms from the start
State the due date, how to pay and the consequences of late payment before the tenant moves in, and make sure the terms are written into the agreement.
Make paying easy
The easier it is to pay and send proof, the less reason there is to be late. Provide clear account details on every invoice.
Send reminders and follow up quickly
Send a reminder before the due date. If the payment is still late, contact the tenant politely the next day, ask what the difficulty is and record any agreement reached.
- Contact them privately, not in a group
- Ask about the difficulty before demanding payment
- Record each new agreement, such as instalments
- Follow up on the agreed date
Monitor arrears periodically
Review the list of unpaid invoices every week, and watch for tenants who are repeatedly late.